Privacy Policy
Grievance Officer: Ganesh Uttam Ravankole – ganesh.ravankole@gmail.com. We acknowledge complaints within 7 days and resolve them within 30 days.
1. What this policy covers
Drivary connects truck drivers, fleet owners (transporters) and service shops (dhaba, garage, tyre, parts and similar) through the Drivary Android app. This policy explains what personal data we collect, why, who can see it, how long we keep it and your rights under India's Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.
2. What we collect and why
| Who | Data | Why |
|---|---|---|
| Everyone | Mobile number (OTP login) | Create your account and log you in |
| Drivers | Name, date of birth, education, permanent and current address (state, district, taluka, village, PIN), profile photo | Your profile for fleet owners; matching jobs to your area |
| Drivers | Driving licence number, class, validity, endorsements and licence photos | Verifying you can legally drive the vehicles you apply for |
| Drivers | Aadhaar card photos and the last 4 digits only | Identity verification by our admin. We never store the full Aadhaar number and never show Aadhaar to fleet owners |
| Drivers | Experience, vehicle types, preferred location, expected salary and allowances, availability | Matching you with suitable jobs |
| Fleet owners | Owner and contact name, company name, owner type, GST number (optional), email (optional), office address, number of vehicles, business description, Aadhaar photos and last 4 digits, the contact number you choose for drivers | Account verification; showing your vacancies to drivers |
| Fleet owners | Vacancies you post; driver requests and your Placed / Rejected decisions | Running the hiring process |
| Fleet owners | Insurance quote requests: vehicle details, RC and old policy documents (photo or PDF), expiry date, claim history, ownership change, WhatsApp number | Getting you an insurance quote and storing your issued policy |
| Shops | Shop name, owner name, category, address, contact number, shop photo | Listing your shop in the Services directory |
| Users of Services | Price requests: problem description, vehicle number, optional photo | Sending your request to the shop you choose |
| Owners and shops | Google Play purchase details: product, order number, purchase status, renewal date | Activating your plan or listing. We never receive your card, UPI or bank details – Google Play handles payment |
| Everyone | Ratings, reviews, support messages, app settings (language, theme, notification choices) | Running the service and fair ratings |
| Everyone | Notification token (device push ID) | Sending job, request, approval and quote notifications |
| Everyone | Crash reports and app usage statistics (Firebase Crashlytics, Google Analytics for Firebase) | Fixing crashes and improving the app. These never include your documents |
| Everyone | App integrity check (Firebase App Check / Google Play Integrity) | Blocking fake or modified copies of the app |
We do not collect your GPS location, contacts, SMS messages, call logs, or card / UPI / bank details. Fingerprint unlock is handled entirely by your phone; we never receive your fingerprint.
3. Who can see your data
- Our admin team – the data above, to verify accounts, handle payments and insurance requests, and resolve disputes.
- Fleet owners – when a driver sends a request for their vacancy, the owner sees that driver's profile, licence details, licence photos and mobile number. Never Aadhaar. Owners may use this only for hiring.
- Drivers – open vacancies and, for Basic-plan vacancies, the contact name and number the owner chose to show.
- Shops – only the price requests sent to that shop.
- Insurance companies or licensed insurance intermediaries – only the vehicle details and documents in your insurance request, and only to get the quote you asked for.
- Service providers who process data for us: Google (Firebase Authentication, Cloud Firestore, Cloud Storage, Cloud Functions, Cloud Messaging, Crashlytics, Analytics, App Check) and Google Play (payments). Data is stored in India (Mumbai) and the United States.
- Government or law enforcement – only when required by law.
We do not sell your personal data or use it for advertising.
4. How long we keep it
- While your account is active.
- When you delete your account, we delete your profile, documents, photos, job requests, price requests and insurance documents straight away. Access that fleet owners had to your profile ends at the same time.
- Records of completed placements, ratings and payments may be kept for up to 8 years where Indian accounting or tax law requires it, then deleted.
- Crash and analytics data is kept by Google for up to 14 months.
5. Your rights
You can: see the data we hold about you; correct it (in the app under Profile → Edit, or by asking us – identity details are locked after verification and changed by our admin); delete your account (in the app under Settings → Delete my account, or see Delete your account); withdraw consent (by deleting your account); nominate a person to act for you; and complain to our Grievance Officer and then to the Data Protection Board of India.
6. Security
Data is encrypted in transit (HTTPS) and at rest on Google Cloud. Identity documents can be opened only by our admin, and licence photos only by fleet owners whose vacancy the driver requested. Access rules are enforced on our servers, not only in the app.
7. Children
Drivary is only for adults (18 years and above).
8. Changes to this policy
We will update the date above and show a notice in the app before any important change.
9. Contact
Questions or complaints: ganesh.ravankole@gmail.com, or by post to the address at the top of this page.